Returns, Refunds, and Cancellation Policy

General Return Policy:

• At the event of product/products found to be different from the description on the detail page, they shall be subject to return, refund, or replacement.
• Specifically for Block Adhesive and Ready-Mix Plaster:
  • If the purchased block adhesive or ready-mix plaster is found to be different from the description, it can be returned within 24 hours from the date of delivery.
  • Return expenses shall be borne by the buyers.

Refunds:

• Refunds can be requested if the following conditions apply to at least any one of the following:
  • Item received is different from its description on the product detail page.
  • Item received is defective and does not work properly.
• A refund will be initiated after due verification by a personnel from the seller.
• In case the product is found to be different from the description, the refund for the products will be processed in the source mode of payment within 10 working days.

Replacements:

• Replacements can be requested if the following conditions apply to at least any one of the following:
  • Item received is different from its description on the product detail page.
  • Item received is defective and does not work properly.
• If your order includes multiple items, partial replacement of the required items is also possible.
• Replacement process must be initiated within 24 hours from the time of receipt of order by the User.
• The Product must be in an unused state before seeking a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale.
• Any request for replacement will be accepted only after inspection of the Product.
• Once the replacement request is placed with the customer service, the TBIL partner will arrange for a pickup of the Product from the address provided at the time of placing the order within 3 working days.
• On confirmation of the genuine need for replacement of the Product, we shall replace the desired Product with the User within 3 working days.
• At every step of the replacement process, we shall keep you updated through emails and/or SMS. However, if you have any queries before, during, or after the replacement is completed, feel free to contact us.

Cancellation Policy:

• An order once placed and confirmed by the user is not entitled to be cancelled.

Please note that these terms are provided for informational purposes only and do not constitute legal advice. Users are encouraged to seek legal counsel for specific legal matters. If you have any further questions, feel free to reach out to Sunrise Enterprises.